Ethics or Regulations Course - Misconduct, Personal Injuries and how Chinese clients affected by China's Capital & FX Control
Module:  A Practical Guide on Handling Misconduct Complaints Commonly Faced By Licensed Intermediaries, and real application examples sharing

Upon successful subscription, you can complete the course within 60 days, but you must complete it before end of the course period.

Licensed insurance intermediaries need to do their best to help customers obtain suitable insurance protection, but at the same time are under great pressure to complete principal companies' sales targets. For examples, licensed intermediaries on one hand are appointed by clients to assist them paying premiums, and on the other hand they have to participate in sales activities arranged by their principals. Being fully occupied by busy works, it is easy to touch the regulator's red lines by mistake.

To assist licensed intermediaries getting rid of unnecessary trouble, this course lists out the common misconducts intermediaries commonly committed and the popular complaints filed by clients. Taking these misconducts and complaints as examples, you will understand the corresponding regulatory requirements, how to avoid violating regulatory requirements in your daily work, and how to defend your case if you are unfortunately subjected to clients' complaints.

The course covers a wide range of topics, including what to look out for when assisting customers in handling premium payment, the standard of conduct when participating in sales booth activities, what to pay attention to when explaining insurance policies, etc. All topics discussed have real cases for reference.

Since the Insurance Authority often receives complaints about policyholders being "misled" by licensed intermediaries, this course specifically explains the elements of "misleading" (or misrepresentation) from legal perspective, and the defenses that tribunals and courts will accept when complaints are made against you.

Finally, we will also explain the process of handling complaints of misconduct cases by the Insurance Authority, and let you understand how to protect your own rights and interests if you are unfortunately subjected to summons due to misconduct complaints.